Refund policy

Returns and Refunds

At Ready Mate Supply Co we want you to be happy with your gear. This policy explains how returns and refunds work. Nothing in this policy limits your rights under the Australian Consumer Law.

Your rights under Australian Consumer Law

Our products come with guarantees that can't be excluded under the Australian Consumer Law. If a product has a major failure, you're entitled to choose a replacement or a refund, and to compensation for any other reasonably foreseeable loss or damage. If a failure isn't major, you're entitled to have it repaired or replaced within a reasonable time.

Faulty, damaged or not as described

Contact us as soon as possible at readymatesupply@gmail.com with your order number, a short description of the problem and photos or a short video.
We'll offer a repair, replacement or refund in line with the Australian Consumer Law.
If we need the item back, we'll cover the return postage and send you instructions.

Change of mind

We accept change of mind returns within 30 days of delivery.
Items must be unused, in their original condition and packaging, with all accessories included.
Please email us first to get the correct return address. Items sent back without contacting us may not be accepted.
Return postage for change of mind returns is paid by you, and we recommend using a tracked service.
For safety reasons, change of mind returns can't be accepted for items that have been used, charged, or opened from sealed packaging where the seal is a safety or hygiene measure. This doesn't affect your rights if the item is faulty.

Refunds

Once we receive and check your return, we'll email you to confirm.
Approved refunds are made to your original payment method, usually within 5 to 10 business days.
If an item is faulty, damaged or not as described, any delivery charge you paid is refunded too.
For change of mind returns, any delivery charge you paid isn't refunded.

Damaged or missing deliveries

If your order arrives damaged, or tracking shows it was delivered but you haven't received it, contact us within 7 days of the delivery date and we'll help sort it out.