Shipping policy

Thanks for shopping with Ready Mate Supply Co. This page explains how delivery works, so you know exactly what to expect.

Delivery times

Our products ship from different locations. Items stocked in Australia usually arrive within 2 to 7 business days after dispatch. Items shipped from overseas usually arrive within 10 to 14 business days after dispatch.

The estimated dispatch and delivery time for each item is shown on its product page. All delivery times are estimates and can be affected by courier delays, weather and public holidays.

Dispatch

Most orders are dispatched within 2 to 5 business days. Some larger items take longer, and this is shown on the product page. Business days are Monday to Friday, excluding public holidays.

Shipping costs

Delivery is free to metro and major regional areas in Australia. Some remote areas attract an extra delivery charge, which is shown at checkout before you pay.

Occasionally a remote address can't be delivered to for a particular item. If that happens, we'll let you know and give you a full refund.

We currently only ship within Australia.

Tracking

Where the carrier provides a tracking number, we'll email it to you once your order is dispatched. Tracking can take up to 24 hours to show updates. You can also check your order status at any time using the link in your order confirmation email.

Please check your address

Please make sure your delivery address is correct and complete before placing your order, including your unit number and postcode. Orders are sent to our warehouse partners straight away, so we're unable to change the address once an order has been placed.

If you notice a mistake, email us immediately. If your order hasn't been processed yet, we'll cancel it so you can place a new one.

We aren't responsible for orders delivered to an incorrect or incomplete address entered at checkout. If a parcel is returned because of an incorrect address, we can resend it once the delivery cost is covered, or refund the item price less the original and return shipping costs.

Large items

Larger items such as power stations can't be delivered to PO Boxes or parcel lockers. The courier may need a signature on delivery, or a safe place to leave the parcel. If nobody is home, the courier may leave a card so you can arrange redelivery or collection.

Damaged or missing deliveries

If your order arrives damaged, or something is missing, please email us within 7 days of delivery with your order number and photos of the item and packaging. We'll arrange a repair, replacement or refund in line with our Returns and Refunds policy and your rights under Australian Consumer Law.

If tracking shows your order as delivered but you haven't received it, please check with neighbours and around your property, then email us within 7 days.